Our comitment with our planet

Sustainability is part of every aspect of our operations, promoting positive impacts on the environment and our communities.

Sustainability Policy

Our solid Sustainability Management supports us to emphasize the service that we provide to continuously improve customer satisfaction, while we comply with applicable legislation and prevent negative environmental and social impacts with social responsibility, contributing to the communities where we operate; thus achieving the economic success of our company.

Sustainability Policy

Swiss Travel Costa Rica’s Sustainable Guidelines

As a tool to apply our Sustainability Policy, we have set a series of guidelines that each of our company’s areas follow to reduce negative enviroment, social, economic impacts and risks, and to maximize our positive impacts in each area.

Guidelines

General Guidelines

General Guidelines

  • Emphasize our commitment to sustainability
  • Uphold ethics, professionalism, and core values
  • Ensure compliance with national regulations
  • Stand firmly against child sexual exploitation
  • Protect biodiversity and natural habitats
  • Safeguard archaeological heritage
  • Integrate local culture into our facilities
Social and Economic Guidelines

Social and Economic Guidelines

  • Foster tolerance and respect for local communities
  • Contribute to socio-economic growth
  • Promote inclusive employment opportunities
  • Ensure employee health and safety
  • Support personal and professional growth
  • Encourage engagement in sustainability initiatives
Tourism Offer Guidelines

Tourism Product Guidelines

  • Deliver exceptional service to ensure customer satisfaction
  • Design and offer innovative, memorable experiences
  • Maintain transparency and honesty with customers
  • Conduct thorough product and market research
  • Serve all customers equally and without discrimination
  • Promote opportunities for shared, communal experiences
  • Align products with community development goals
Quality and Service Guidelines

Quality and Service Guidelines

  • Apply continuous performance evaluations
  • Ensure consistent high-quality service delivery
  • Apply the Plan-Do-Check-Act (PDCA) cycle for ongoing improvement

Sustainability Reports

Read our yearly Sustainability Reports to see our ongoing commitment to environmental and social responsibility.

Our Certificates

Our Certifications

We have achieved the highest rating possible in each current certification

CST CN+ PBAE 6 STARS PBAE 6 STARS

Travel Responsibly

Discover key practices and tips to travel responsibly, making a positive impact on the places visited.

Be a Sustainable Traveler

Guidelines to visit a cultural heritage site

Contact Us

We welcome your feedback or recommendations regarding our sustainable management and sustainability reports. Please let us know if you notice any impacts on your community related to our operations. Feel free to reach out to us with any questions or concerns.